Mayor Sylvester Turner Provides Updates On Citywide Private Water Pipe Impacts Due to Winter Storm

Houston Public Works has new data based on water meter readings that shows an estimated 25% of all Houston Water customers experienced a leak on their property during the cold weather event.

Of Houston’s single-family residential customers, an estimated 50,000 had no flow or constant flow, indicating a leak on the property.

Of Houston’s multi-family residential customers, including apartment buildings, approximately 400 had indications of a leak.

Houston Public Works received over 11,000 calls for help with water service the weeks during and after the event.

If you are still without water service, please call 311.